Who we are
ALTIDO is a property management company that was born in 2019. Four
companies decided to merge and give the life that everyone dreams
of to our guests, property owners and of course our employees. We
manage an incredible portfolio of properties from London to Milan,
from Lisbon to Edinburgh, including flats, houses, historical
residences, cottages, boutique hotels, and more!
This year is a year of changes and growth. We are diving into a new
project by building a team to support our tenants while also
providing smart and innovative solutions to both investors and
property owners. Of course, this team needs a leader and someone to
provide guidance and support.
If you enjoy communicating, have strong leadership skills and want
to create something amazing from scratch, don’t wait and apply
now.
About the role
As a Customer Care Team Leader, you will be in charge of supporting
the building of a team and organizing its work as well as managing
and encouraging them. You'll be the one to motivate them and
help them achieve their goals. This position requires working
proactively to ensure smooth team operations and effective
collaboration.
Your responsibilities
• Support the team in their daily tasks
• Oversee day to day operations
• Listen to team members’ feedback and resolve any issues or
conflicts
• Communicate and coordinate on a daily basis with the Customer
Care Coordinators and the Customer Care Manager on the ground in
Italy
• Work closely with employees in other departments and other
offices to solve cases quickly and efficiently • Refund amounts or
pay compensation, based on the company approved policies
• Work proactively in order to improve processes and practices
within the Customer Care department
Your profile
• Fluent in both English and Italian
• You love to talk to people, provide support and coordinate
tasks
• You are able to make decisions and stay accountable for them
• You are tech-friendly
What you will find with us
• International environment, multi-language speakers
• Lively and open company culture with flat hierarchies and short
chains of command
• Social occasions, bad jokes, amazing offices, book club, meme
competitions, culture committee, individual L&D paths and much
more…
• Events and off-sites - YES and YES. Plan something with your
team, if you feel like it. The offices have parties meets 2-3 times
a year, like Winter / Summer Party, Just-Because Parties, board
games in the office
Everything starts with getting in touch. The best way to express
your interest is by applying online.
The employment contract will be with the Bulgarian company LRC
Bulgaria Ltd, the local subsidiary of ALTIDO. Working time is 10 am
to 7 pm on business days.
By applying to this position, you agree to provide your contact
data for recruitment purposes. Only short-listed candidates will be
contacted.
Телефон: 0878164845