Company Description

Sutherland is a worldwide leader in digital transformation and superior customer service. We are the engine behind the experience giants of today—the companies best known for the transformative experiences they deliver, working in a broad range of industries, from Technology & Travel to Telecommunications, Banking, and so much more.

Job Description

For our newest client in Sofia, one of the most positive and globally recognized manufacturers of confectionery, and food products, we are looking to hire a Customer Consultant with French and English.

Your main tasks as a customer consultant will include:
Show empathy and focus to customers while resolving issues in a timely manner;
Come to independent decisions considering compliance with the processes and regulations;
Attend to all aspects of customer care in a courteous and professional manner;
Multitask in fast paced environment;
Ability to thrive within and adapt to organizational changes;
Chase and follow-up – bring things to resolution;

Qualifications:
Fluency in French and English – both written and spoken;
Attention to detail;
Excellent communication skills;
Analytical mindset and strong problem solver;
Confident, dynamic, and creative professional;

We will give you:
Very competitive salary;
Regular shifts – weekends off;
Attractive performance incentives;
Top-notch training;
Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Internet Allowance;
Employee recognition programs;
Work from home;