Do you want to become a part of the big world of the
telecommunications sector? If you are looking for a proper
internship with real tasks and challenges to help you find the
balance between the theory learned at the university and the
practice in large companies - Hub by Yettel gives you a chance to
get this opportunity.
Get ready for a unique 12-month journey, starting this November!
The Customer Centricity Division is the newest structure in the Commercial team. Our focus is to lead the creation and implementation of Customer First Culture and customer-oriented practices across the organization – in all products and services, all customer journeys and in all channels.
The team actively contributes to the creation of the best customer experience in the market, as well as to the development of end-to-end framework for measurement of customer experience and feedback in accordance with targeted ambitions.
We are looking for an intern who is excited to work for building the best experience for our customers, in line with the company growth and revenue ambitions.
Your responsibilities will be:
Participation in initiatives supporting the achievement of Customer Centricity objectives (improvement of customer journeys, customer first culture in all channels)
Manage the process from case-by-case customer issue investigation to finding the best resolution, follow up and reporting
Be involved in regular update and analysis on the KPIs for customer experience measurement
Participate in evaluation of existing and creation of new product, services or care customer journeys
Contribute to execution of recommendations for improvement of existing customer journeys and overall customer experience
Day-to-day operational activities