Customer Experience Trainee
София
стаж на пълно работно време

Customer Experience Trainee

София стаж на пълно работно време

За нас

Do you want to become a part of the big world of the telecommunications sector? If you are looking for a proper internship with real tasks and challenges to help you find the balance between the theory learned at the university and the practice in large companies - Hub by Yettel gives you a chance to get this opportunity.



Get ready for a unique 12-month journey, starting this November!



Role Overview:



The Customer Centricity Division is the newest structure in the Commercial team. Our focus is to lead the creation and implementation of Customer First Culture and customer-oriented practices across the organization – in all products and services, all customer journeys and in all channels.
The team actively contributes to the creation of the best customer experience in the market, as well as to the development of end-to-end framework for measurement of customer experience and feedback in accordance with targeted ambitions.

We are looking for an intern who is excited to work for building the best experience for our customers, in line with the company growth and revenue ambitions.

Отговорности



Your responsibilities will be:



Participation in initiatives supporting the achievement of Customer Centricity objectives (improvement of customer journeys, customer first culture in all channels)
Manage the process from case-by-case customer issue investigation to finding the best resolution, follow up and reporting
Be involved in regular update and analysis on the KPIs for customer experience measurement
Participate in evaluation of existing and creation of new product, services or care customer journeys
Contribute to execution of recommendations for improvement of existing customer journeys and overall customer experience
Day-to-day operational activities

Изисквания и необходими умения

We expect from you:



Interest in the best Customer Experience practices and Marketing
Creative and innovation point of view
Ability to effectively prioritize and handle multiple tasks
Problem solving with focus on execution
Good Communication skills and active listening
Empathy, patience, and positive attitude
Analytical skills
Good command of English
Excel and Power point skills
Team player


Ние Ви предлагаме

Our offer:
• 12-months full time, paid labor contract as part of our internship program
• Full benefit package
• Engaging work environment where we work and have fun
• Professional team, where you can learn, try new things and add value
• Flexible working time

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality and in compliance with applicable law regarding personal data protections.


Do you want to become a part of the big world of the telecommunications sector? If you are looking for a proper internship with real tasks and challenges to help you find the balance between the theory learned at the university and the practice in large companies - Hub by Yettel gives you a chance to get this opportunity.


Информация за контакт

Телефон: 359895401482

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