Soitron Bulgaria is part of Soitron Group – a Slovak company,
established in 1991, with HQs in Bratislava and offices in UK,
Turkey, Romania, Czech Republic, Bulgaria and Poland. The company
provides services in the area of IT system integration, IT
networking & infrastructure and IT outsourcing. On a global
scale, Soitron has clients such as Cisco, Lenovo, Microsoft, Avaya,
IBM, HP, DXC etc.
Currently, we are looking for a professional who would join us and
become part of the Pursuit Support & Client Management Center
on the position of Customer Success Manager with French, German,
Spanish or Italian
Responsibilities:
• Customer relationship management – a single point of contact for
the customer; maintenance of
customer satisfaction
• Customer’s on-boarding, adoption, potential expansion and
advocacy across a portfolio of
customers
• Manage Change Orders and provide consulting to the customer on
new products and services
• Escalation management - mitigate existing issues, qualify and
escalate to the responsible teams
no responsibility for resolving of the escalations
• Manage forecasting and P&L on an account basis and maintain
profitability
• Remediation of Performance metrics, preparation of monthly
reports regarding customer
successes, recommendations for further optimization
• Responsible for small deals, standard services with less than
1Mill TCV
Телефон: +359 2 4141 913
