At HRS Bulgaria, we believe the right job can transform a
person's life and the right person can transform a business.
We're passionate about connecting our candidates with the right
job for them. You are not an exception!
The extensive experience in the human resources industry under our
belt has given us valuable insights and extensive knowledge of the
corporate cultures and thus enabled us to locate the best
candidates for our clients.
Our client, a renowned leader in the financial services market for
international employment, specializes in expertly managing tax
returns and social benefits for individuals working in European
Union countries. Currently, we are in search of an experienced and
accountable professional to fill the position of Customer Success
Team Lead - B2C.
In this role, the Customer Success Team Lead - B2C will:
• Lead, support, and coach team members in their daily tasks and
objectives;
• Identify opportunities for process improvements and
collaborate with the team to propose and implement various
initiatives to optimize departmental operations;
• Actively participate in creating departmental strategy and
oversee its execution;
• Utilize a wide range of methods and practices to achieve sales
volume targets;
• Build and effectively manage a subordinate team;
• Take responsibility for budget realization and cost
optimization;
• Report and closely cooperate with top management of the
Group;
• Supervise the circulation of documents and internal
information;
• Motivate and encourage team members in their personal
development.
Qualifications and Experience Required:
• University degree in Economics, Finance, Accounting,
Administration, Management, or a related field;
• Essential experience in sales (B2C) and leadership skills;
• Previous experience in team or office management, preferably
in a Call Centre or Customer Service field;
• Expertise in business structuring, financial analysis, and
management;
• Excellent interpersonal skills with the ability to communicate
effectively at all levels;
• Genuine passion for collaborative work, team strengthening,
efficiency improvement, and implementation of new insights;
• Proficiency in English (B2) and advanced computer skills in MS
Office, particularly Excel;
• Strong organizational, planning, and delegation skills;
• Engagement and independence.
The Company Offers:
• An exciting opportunity within a stable, thriving organization
experiencing international growth and investing in technology and
personnel;
• Competitive remuneration commensurate with the position and
responsibilities;
• Dynamic work environment within a rapidly growing company that
holds established market positions;
• Bonus system based on achieved results;
• Real impact on the company's development strategy;
• Continuous support from the international head office and
collaboration with departments in other countries.
If you recognize yourself in this position, please send us your CV
in English. Only shortlisted candidates will be approached. HRS
Recruitment Services has License №2525 valid from 26.04.2018