Easy Consult was established in 2004 and is the fastest-growing
Bulgarian Recruitment company on the market focused on Experts and
Management search in a broad range of industries and job roles. Our
team is dedicated to the idea of delivering timely and customized
services to the clients some of the most prominent and preferred
employers in the country.
For one of our clients - a fast-growing international company, we
are seeking a skilled and motivated Customer Support Advisor to
join their team. In this role, you will be responsible for
providing exceptional customer service and support to their
Italian-speaking customers. You will be expected to handle a
variety of customer inquiries, including product and service
inquiries, technical issues, and billing inquiries.
Responsibilities:
Respond promptly and professionally to customer inquiries via
phone, email, and chat in Italian;
Provide accurate and timely information to customers regarding
products, services, and billing inquiries;
Troubleshoot issues and provide customers with effective
solutions;
Follow up with customers to ensure their issues have been resolved
to their satisfaction;
Collaborate with other departments to resolve complex issues and
provide customers with the best possible service;
Identify opportunities to improve customer service processes and
procedures;
