Customer Support Representative with Itailan and English
длъжност на пълно работно време

Customer Support Representative with Itailan and English

София длъжност на пълно работно време

За нас

SM Digital Holding Ltd is a company providing digital financial and legal advisory services to international companies, handling commission transactions, realisation of software products, information technology consultancy, as well as other digital services.

We provide a special workplace with a unique family-like atmosphere combining respect, trust and ambition. Our main goal is to bring out the best of every team member and help them unlock their full potential and reach their personal and professional goals.


• Review all incoming and outgoing transfers
• Fix incorrect or missing transfers
• New profile registration approvals
• File blocked or rejected profiles
• Data entry of information into the system
• Review and answer incoming customer queries (via email)
• Report the results in a timely manner (in Excel)
• Take all steps to troubleshoot reported issues and resolve or escalate to the appropriate level
• Create and submit detailed case logs, document customer interactions
• Deal with incoming customer inquiries in a professional manner, making sure that all requests
are promptly and thoroughly handled
• Provide feedback and accurate informations to customers in a timely manner
• Adhere to high company standards for quality, accuracy, thoroughness, timeliness and consistency
in customer care
• Identify and assess customers’ needs to achieve satisfaction

Изисквания и необходими умения

• Fluency in Italian and English - both written and verbal
• Availability to work on different shifts 24/7 (including on weekends)
• Availability to travel
• Previous experience in customer service is a plus, but is not mandatory. We will train you to be the
best in business!
• Report the results in a timely manner (in Excel)
• Communication mainly via email (no communication via phone or chat)
• Basic IT competence/knowledge
• MS Office, Windows and Internet applications
• Willingness to learn and develop within an international company
• Excellent interpersonal and communications skills
• Willingness obtain new skills and competencies
• Ethics, team work and positive attitude
• Strong customer focus and attention to detail
• High school diploma is required

Информация за контакт

Телефон: 00359879898953