SM Digital Holding Ltd is a company providing digital financial and
legal advisory services to international companies, handling
commission transactions, realisation of software products,
information technology consultancy, as well as other digital
services.
We provide a special workplace with a unique family-like atmosphere
combining respect, trust and ambition. Our main goal is to bring
out the best of every team member and help them unlock their full
potential and reach their personal and professional goals.
• Review all incoming and outgoing transfers
• Fix incorrect or missing transfers
• New profile registration approvals
• File blocked or rejected profiles
• Data entry of information into the system
• Review and answer incoming customer queries (via email)
• Report the results in a timely manner (in Excel)
• Take all steps to troubleshoot reported issues and resolve or
escalate to the appropriate level
• Create and submit detailed case logs, document customer
interactions
• Deal with incoming customer inquiries in a professional manner,
making sure that all requests
are promptly and thoroughly handled
• Provide feedback and accurate informations to customers in a
timely manner
• Adhere to high company standards for quality, accuracy,
thoroughness, timeliness and consistency
in customer care
• Identify and assess customers’ needs to achieve satisfaction
Телефон: 00359879898953
