Customer Support Specialist with Danish or Norwegian or Swedish and English

Sofia full-time

About us

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - a global leader in business process outsourcing, focused on efficiency
and outstanding client experiences, we are looking for – Customer Support Specialist with
Danish or Norwegian or Swedish and English.

Responsibilities

*Respond to customer inquiries through phone, email, and chat in a friendly and efficient manner;
*Assist customers with troubleshooting, orders, and general questions;
*Ensure each customer receives a clear and helpful response tailored to their needs;
*Accurately record customer cases and follow up when needed;
*Follow company workflows to deliver consistent and reliable support;
*Cooperate with other team members to share knowledge and improve service quality.

Requirements and necessary skills

*Fluency in Danish, Norwegian, or Swedish, plus good command of English;
*Strong communication skills and a positive, customer-oriented attitude;
*Previous experience in customer support is helpful but not mandatory;
*Able to multitask and manage time effectively during busy periods;
*Open to working on shifts, including evenings, weekends, or public holidays;
*Comfortable using online platforms, systems, and support tools.

We offer

*Competitive salary package with performance-based bonuses;
*Opportunity to work in a dynamic, multicultural environment;
*Paid initial training and ongoing development programs;
*Clear career path with opportunities for internal growth;
*Full-time, on-site position in a modern office setting;
*Supportive team culture and professional work atmosphere.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Contact Information

Phone: 0885 865 066

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