Company Description

Sutherland is a global leader in Customer Experience Management. For over 37 years, we have been enhancing customer interactions through innovative solutions, automation, and AI-driven services. With 60,000+ employees worldwide, Sutherland has been in Bulgaria since 2008, operating from three offices in Sofia, Varna, and Burgas, providing customer service and technical support in 20 languages.

At Sutherland, you’ll be part of an international team working on exciting projects for world-renowned brands—all in a flexible, supportive, and dynamic environment where you can develop new skills and advance your career.

Why This Role Is Perfect for You:

Ultimate Work Flexibility! Choose a schedule that fits your life—whether you prefer full-time, part-time:

8-hour, 6-hour, or 4-hour shifts
Work within standard business hours and weekends
Your Role & Responsibilities

As a Technical Support Specialist, your goal will be to quickly resolve technical issues, assist customers efficiently, and enhance their overall experience.

Help customers set up and troubleshoot their devices.
Answer inquiries via phone and email.
Identify customer needs, provide product knowledge, research issues, and offer solutions.
Stay updated on product expertise, including wireless network solutions, customer service best practices, and email etiquette.
What You Need to Succeed:

French (B2 – C1) & English (B2 – C1)

Basic knowledge of internet routers, connectivity, and troubleshooting
Interest in consumer electronics and technical problem-solving
Strong communication skills and customer-oriented mindset
Ability to multitask and navigate computer systems with ease
Availability to work a flexible schedule that suits you!

What We Offer:
Flexibility First! Work full-time or part-time with adaptable shift
Competitive salary
Permanent contract for long-term security
Fully paid 2-week training program (during standard business hours and weekends)
21 days of paid annual leave
Prime office locations in Sofia
Exclusive Benefits Package:
Additional health insurance
Life insurance
Meal and gift vouchers
Transportation allowance
Employee recognition programs
Individual refresher training sessions
Clear career growth opportunities
Modern work environment with relaxing break areas