Your potential has a place here with TTEC’s award-winning
employment experience. As an eCommerce Customer Onboarding
Representative working onsite in Sofia, Bulgaria, you’ll be a part
of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture
are amazing and our Great Place to Work® certification in Bulgaria
says it all!
What You’ll be Doing
Do you have a passion for empowering businesses to succeed? In this
role, you’ll provide support to new business customers support to
become successful in selling for one of the most renowned eCommerce
and social media platform. You’ll use your customer service skills
and knowledge you’ll gain about the business to guide them through
registration, financial registration and setup, shop creation, and
how to list their products and services online. You’ll engage these
new customers through personalized communications including
outbound calls to drive key actions that will help them kick start
their success.
During a Typical Day, You’ll
Provide both reactive and proactive onboarding support for high
value new customers on this globally recognized eCommerce social
media platform
Assist business learn how to be successful and support their
onboarding into the platform
Handle incoming customer questions and inquiries and outbound
contacts to those businesses either looking to start their online
presence or expand it with new opportunities
What You Bring to the Role
1 year+ of experience in customer service, outbound sales, account
management or customer success roles
Advanced written and spoken English language skills
Goal-oriented with a history of meeting or exceeding performance
metrics, including support metrics
Demonstrates empathy and composure when managing sensitive seller
concerns or time-sensitive issues.
Skilled in using CRM platforms (e.g., Salesforce, Zendesk) and
productivity and simple analytical tools such as Excel or Google
Sheets.
Competency using Microsoft Windows
Must be a current resident and eligible to work in Bulgaria. This
position is currently ineligible for relocation assistance.
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving
back is encouraged
A global team of curious lifelong learners guided by our company
values
And of course, competitive compensation including performance-based
bonuses and a healthy benefits package based on your position that
could include paid time off, tuition reimbursement, health, and
wellness incentives
Visit https://mybenefits.ttec.com/?manual for more information.
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be
successful in your role throughout your career. From your first day
in training, through individualized webcam-enabled, engagement and
coaching, on into 1000s of free courses to support your career
growth wherever that may take you. And we know that you bring with
you the one necessary ingredient that can’t be taught – a caring
and supportive nature that will shine through as you help
customers. Our TTEC community is here for you as one dynamic,
global family.
About TTEC
Our business is about making customers happy. That's all we do.
Since 1982, we've helped companies build engaged, pleased,
profitable customer experiences powered by our combination of
humanity and technology. On behalf of many of the world's
leading iconic and hypergrowth brands, we talk, message, text, and
video chat with millions of customers every day. These exceptional
customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran. TTEC embraces and is committed to building a
diverse and inclusive workforce that respects and empowers the
cultures and perspectives within our global teams. We aim to
reflect the communities we serve, by not only delivering amazing
service and technology, but also humanity. We make it a point to
make sure all our employees feel valued, belonging, and comfortable
being their authentic selves at work. As a global company, we know
diversity is our strength because it enables us to view things from
different vantage points and for you to bring value to the table in
your own unique way.
Location/Division
Sofia, Sofia-grad
Job Requisition
048QF
