Education Support Specialist
София
длъжност на пълно работно време

Education Support Specialist

София длъжност на пълно работно време

За нас

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.

Отговорности

The Education Support Specialist poovides advanced business support to HPE Education services representatives throughout the whole lifecycle of HPE Education services processes. Able to analyse and solve problems of medium to high complexity in multiple fields
How you will make your mark:

Develop and implement a systematic and proactive approach to supporting pursuit related activities across the EMEA GEOs
Reduce EMEA training credit breakage by working with the GEOs and monitor and enhance and report on customer experience
Support GEO pre- and post-sales activities by preparing reports and background information.
Understand the training and education needs of our customers and develop training plans for the customer in order to use their purchased training credits in support of local pursuit
Maintain updated knowledge of HPE Education products and services including portfolio curriculum
Support the EMEA HPE Education Business Developers and resolve customer issues and prevent future issues by improving training credit processes and communications
Upsell additional training credits and HPE Education products and services

Изисквания и необходими умения

First level university degree
Professional experience: 2 years’ experience in similar roles/businesses
Fluent in verbal and written English
Personal skills and qualities:

Exceptional verbal and written communication skills
Excellent knowledge of database and reporting tools in education (e.g. SF.com, BOE) and excel.
Ability to create a positive customer experience
Ability to network and build personal relationships
Strong collaboration skills
Process-driven with the ability to examine, adjust, and implement process changes based on customer and company needs
Solid understanding of the corporate training and education business
High attention to detail and sales focused mindset
Proactive and organized
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