Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.
Our new innovative IT services organization is HPE PointNext. We
have the expertise to advise, integrate, and accelerate our
customers’ outcomes from their digital transformation. We aim to
ensure our valued clients have the most effective solution to suit
the demands on a dynamic and fast-paced, modern business and the
expertise to achieve maximum business benefit.
Sounds like you? Then we have the right opportunity - we are looking for a Solution Centre Engineer I with German to join us !
In this role you will have to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, operating systems, subsystems and products operating on these systems. The SCE is the first level of technical support to the customers.
How you'll make your mark:
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Resolve incoming internal or external businesses and end user's problems via telephone and e-support.
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
Proactively assist customers to avoid or reduce problem occurrence.
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.