Escalation Support Specialist
длъжност на пълно работно време

Escalation Support Specialist

София длъжност на пълно работно време

За нас

iCOVER specializes in Wholesale of Background Screening & Business Intelligence solutions for the global market. We are an international company with operational headquarters in Paris, backed by a network of offices worldwide, which offer strategic global reach for all your business needs.

We are developing Background Screening web-based applications and CRMs which allow us to work with a full scale of skills. Our IT Project Management team is looking for an optimistic and hardworking assistant to join us and help with the workload.


• Owns the support email and responds in a timely manner;
• Verifies if an escalation is a bug or a setting;
• Responds to any requests/questions raised by the other departments;
• Works closely with all departments to identify and resolve concerns;
• Provides strong support to the IT Project Management team;
• Develops and maintains support reports;
• Strong communication with the QA, Dev teams;
• Raises and follows tickets – from submission to deployment;
• Takes accurate minutes of meetings;
• Updates and maintains IT Project Management team’s policies and procedures;
• Supports the technical writer when needed;
• Support and arrangement of project documentation when needed;
• Sets up new users' accounts and profiles and deals with password issues.

Изисквания и необходими умения

• Proficiency in English;
• Strong communication skills;
• Team player;
• Excellent time management skills and ability to multi-task and prioritize work;
• Interest in IT project management;
• Knowledge of the project management methodologies will be a plus;
• Proficient in MS Office.

Ние Ви предлагаме

What’s in it for you:
• Fun and dynamic team;
• Excellent remuneration package and work-life balance;
• Additional paid leave;
• Flexible working hours;
• Food vouchers;
• Additional medical insurance;
• Public transportation allowance;
• Annual bonus scheme;
• Multisport discount;
• “Bring a friend” bonus model;
• Awesome class A office.