Logical Recruitment Partners
Finnish Speaking Customer Service/ Technical 1st Line Support
София
длъжност на пълно работно време
От 2000 до 3000 лв.

Finnish Speaking Customer Service/ Technical 1st Line Support

София длъжност на пълно работно време От 2000 до 3000 лв.

За нас

Working for a Major Global Software company.

Отговорности

• Accepting requests through different communication channels, logs and identifies the problem;
• Responding to customers via phone, chat and/or email;
• Investigate the complaint, coordinate with other departments to identify best course of resolution;
• Keep all involved parties on the status of the case;
• Demonstrate sense of urgency;
• Manage customer expectations by taking into consideration customers’ entitlement and customer issue;
• Execute data quality checks to ensure consistency and accuracy of reporting.
• Keeping customers informed, setting and following up on commitments, keeping precise case documentation and case ownership;
• Meeting deadlines and delivering services according to customers’ service level agreements.

Изисквания и необходими умения

• Fluency in Finnish;
• Good English skills;
• Ability to work under pressure;
• Proactivity; eagerness to learn and improve;
• High level of planning and organizational skills;
• Previous experience in customer facing environment would be considered as an advantage;
• Experience in MS Office Products

Ние Ви предлагаме

Monday to Friday
No Weekend work
2800-3000 BGN monthly
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