Your potential has a place here with TTEC’s award-winning employment experience. As a Fraud Prevention Specialist working onsite in Sofia, Bulgaria, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Bulgaria says it all!

What You’ll be Doing

Join our team and play a key role in safeguarding the integrity of one of the world’s leading digital platforms and their customers. In this position, you’ll be at the forefront of ensuring a safe and fair environment by reviewing potential fraud cases identified by our advanced data models and taking appropriate enforcement actions when necessary.

During a Typical Day, You’ll

Partner with our Trust & Safety team to investigate potential fraud cases identified by our systems, ensuring fair and thoughtful resolution for all parties involved
Advocate for our community members by carefully reviewing appeals from sellers and creators, working to understand their perspective and find appropriate solutions
Protect the marketplace experience by reviewing and addressing reported malicious reviews, helping maintain a trustworthy environment for buyers and sellers alike
Enhance our systems through feedback by documenting patterns in collected data, helping us improve fraud detection while minimizing false positives
Support affected users with empathy by clearly communicating decisions and next steps, making complex policy matters understandable and human
Collaborate cross-functionally to balance enforcement needs with customer experience, ensuring our fraud prevention efforts support rather than hinder legitimate users

What You Bring to the Role

2+ years experience in eCommerce fraud or customer service
Advanced written and spoken English skills
Strong ability to gather information from various sources to substantiate investigation hypotheses.
Eager to learn, initiative taker and problem-solver
Works comfortably with Microsoft Word and Excel

What You Can Expect

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And of course, competitive compensation including performance-based bonuses and a healthy benefits package based on your position that could include paid time off, tuition reimbursement, health, and wellness incentives

Visit https://mybenefits.ttec.com/?manual for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#ttecbulgaria

Location/Division
Sofia, Sofia-grad
Job Requisition
048QJ