Role & Team
This role requires active communication with guests mainly in person, in writing, using Joivy’s communication platform, and over the phone.
The main priority is to ensure an excellent experience for the guests, aiming to build trust and encourage them to visit again.

Your responsibilities:
• Ensures a smooth day to day running of Joivy Hotels
• Checks arrivals list daily and highlight special guest requests if any
• Checks that all keys/cards are ready for the arrivals
• Checks and counts keys/cards after all guests' departure and reports if any are missing
• Checks rooms are prepared and ready for guests' arrival by working with the housekeeping team. This would involve scheduling cleaning and ensuring staff members know what rooms to clean and when.
• Reports to in-house maintenance team any maintenance issues before, during, and after guests’ stays
• Replies to guests’ inquiries and messages
• Conducts room checks to ensure all guest rooms are up to standard and are ready for guest arrival
• On occasions assists the in-house housekeeping staff with some main duties
• Provides high-level customer service to all guests that enter Joivy Hotels

What will you find with us:
• Seasonal job in Ireland (June - end of August)
• Live-in position
• Working hours on rota basis

Your profile
• Excellent English, both written and spoken
• Previous experience in hotels
• Attention to detail
• Friendly and smiling personality

Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.

With applying to this position, you agree to provide your contact data for recruitment purposes.
Only short-listed candidates will be contacted.
--
The employment contract will be with the Bulgarian company LRC Bulgaria Ltd, the local subsidiary of Joivy.