Technementals Technologies (Bulgaria) EAD is a subsidiary of FXCM Group. The FXCM group of companies (collectively, the "FXCM Group") is a leading provider of online foreign exchange (forex) trading, CFD trading, spread betting and related services. Our mission is to inspire global traders with access to the world's largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.
The Customer Support Representative is a great way to begin your
career at FXCM. Representatives will service our clients and work
with teams worldwide. All representatives will be highly trained
about the specifics of our markets, products and services. High
performing employees within the Engagement team have historically
been promoted into a wide range of positions throughout the world
including Management, Institutional Services, Active
Trader/Retention, Trading education, Private Client Services,
Marketing, Programming Services, API Support, and Training.
This is an entry-level role providing an opportunity for a recent graduate or undergraduate to gain excellent experience in a fast-paced brokerage environment, which for an excellent candidate, could lead to a future career with the Company.
What will you be doing?
• Provide best-in-class customer service primarily via Chats, Phones, Emails and SMS - FXCM prides itself on our customer service
• Skillfully probe for, listen, and understand client needs to provide resources and solutions to improve clients' trading experience and results
• Coordinate with multiple FXCM departments to ensure client requests are satisfied
• Assist and educate clients on the trading platform and systems
• Outbound call campaigns to potential clients (No cold calling), assisting them in completing the application and funding process