ALTIDO BY JOIVY
Part of the Joivy Group, ALTIDO is one of the leading companies in
Europe for the management of apartments, villas, aparthotels, and
hotels. Established in 2019, it currently manages over 2,000
properties and 1,000 rooms in pop-up hotels.
OUR GROUP
Joivy is the first comprehensive residential platform in Europe to
offer a wide range of living spaces to its users - co-living, micro
living, vacation, student housing, multifamily e co-working - and
to support property owners and investors with a complete range of
services to enhance their real estate assets: property management,
asset management, and marketing strategy. Joivy Group counts 450
employees (32yo average age & more than 30 countries of
origin), 21 offices across Europe, 50 destinations and 7 countries
(Italy, Spain, France, Portugal, England, Scotland and Bulgaria)
and includes the following brands:
• DoveVivo: European platform for residential property
management
• ALTIDO: European platform specialized in short-term rentals
• Chez-Nestor: pioneering co-living company in France
• DoveVivo Campus: the leading company in student housing in
Italy
• Rinnow!: a specialist in Home Renovation and turnkey furniture
sales
• Open Hub: co-working space and community hub in the heart of
Milan
The position requires work on rotation, incl. weekends, shifts from
1 am to 10 am.
This cross-departmental role will suit an empathetic, diligent and
customer-focused individual with previous hospitality
experience.
Your major responsibilities include:
• Maintain guests inquiries, bookings, arrival and departure
time
• Provide a swift resolution to guest queries and issues during
their stay
• Assist guests with any maintenance issues
• Monitor and maintain received reservations
• Support the guests directly over the phone or in written
• Apply company standards for dealing with guests and property
portfolio
