Head of Process Improvement

Sofia full-time Above 5000 bgn

About us

Our partner is a well-known international company. Currently, they are opening their new shared service center in Bulgaria and we are looking for a strategic and analytical professional to join their team in the role of:
Head of Process Improvement

Responsibilities

• Leads and executes process improvement initiatives using Lean, Six Sigma, and continuous improvement methodologies;
• Analyzes operations to identify inefficiencies and develops scalable solutions in collaboration with cross-functional teams;
• Defines key performance indicators (KPIs), tracks improvements, and ensures alignment with organizational goals;
• Conducts root cause analyses and implements corrective and preventive actions to resolve systemic issues;
• Promotes a culture of operational excellence by training teams, managing multiple projects, and reporting progress to senior leadership.

Requirements and necessary skills

• Attractive remuneration package;
• Opportunity to shape operational strategy and drive high-impact improvements in a new SSC.
• Collaborative and forward-thinking work culture;
• Additional Health Insurance;
• Food vouchers;
• Public transportation card;
• Sports card;
• Newborn and wedding gifts;
• Brand new modern office premises in a class A business building;
• Fresh fruit and snacks in the office.

We offer

• University’s degree in Finance, Business, Operations, or a related field.

• Fluency in English (C1);
• Fluency in German will be a strong advantage;
• Lean Six Sigma certification;
• 6+ years experience in projects and process improvement;
• Strong analytical, problem-solving, and project management skills.
• Proficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis (e.g., Excel, Power BI, SQL).

Contact Information

Phone: 02 419 14 14

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