Senior Human Resources / People and Culture Generalist – BPO – Sofia, Bulgaria

Bringing smiles is what we do at TTEC… for you and the customer. As a Human Capital Generalist working on site in Sofia, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll Do

Looking for an opportunity where you'll contribute to the employee experience? You'll partner with operations and human capital as a trusted advisor to support employees. You'll handle all employee relations issues, questions and training on employee benefits and programs, termination and performance actions, and all employee related issues. With an eye on elevating the employee experience, you'll report issues that affect employee morale to service delivery leaders and act as part of the team to address these issues.

You’ll report to theHR & TA Manager. You’ll make an impact on the employee experience and support the business through building partnerships, a welcoming environment for questions, ideas and concerns.

During a Typical Day, You’ll

·Support benefit enrollment and assist with employment-related documents

·Facilitate and coordinate the onboarding process.

·Act as the go-to person for employee inquiries, offering guidance on policies, resolving workplace issues, and managing disciplinary actions.

·Investigate grievances, coordinate disciplinary hearings, and assist with CCMA cases.

·Facilitate sessions for managers on new and updated workplace policies.

·Compile regular analytics

·Manage personnel files, trackers, and ensure consistency in HR systems through accurate record-keeping and ticket management.

What You Bring to the Role

·Technical expertise and understanding to implement compliance with all local human resource laws and regulations

·Recent experience within a BPO company.

·Strong knowledge of HR best practices, policies, and procedures with the ability to customize them to the business's needs

·Proven experience managing employee relations, handling complex grievances, and resolving conflicts effectively

·Proven ability to manage multiple HR functions and prioritize tasks effectively

·Communication styles and approaches to different employees and management styles

·Open, honest, and empathetic manner when working with people

·Desire to follow procedures

·Support team members with their questions

·Working knowledge of database applications

·Trusted advisor to team members in challenging situations

What You Can Expect

·Supportive of your career and professional development

·An inclusive culture and community minded organization where giving back is encouraged

·A global team of curious lifelong learners guided by our company values

·Ask us about our paid time off (PTO) and wellness and healthcare benefits

·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.