With roots that trace back to 1919, AIG is a global insurance
company with operations in more than 80 countries and 54 000
employees. Today, based in New York, we are established as a
multinational market leader.
AIG is the first foreign insurer in Bulgaria which entered the
market of life insurance in 1997 focusing mainly on local corporate
clients. In the autumn of 2013, the company started building a
strategic center in Sofia (Sofia Center of Excellence) whose main
focus is on supporting the operations of our European business
units, as well as optimizing and improving the existing processes.
Currently, we are a team of nearly 500 people, supporting our
consumer and business clients from more than 10 countries in
Europe. Our culture promotes operational excellence and expertise,
process improvement, knowledge sharing, integrity, and engagement.
Responsibilities:
The Claims Expert is responsible for managing the whole lifecycle
of a claim – from the moment an accident happens until final
resolution. The role incorporates investigating the circumstances
around an accident, making decisions about coverage, while
simultaneously liaising with different stakeholder. The position
provides opportunities for applying your analytical thinking,
problem solving, and communication skills. Previous insurance
experience is not required. Extensive internal trainings ensure we
internally build and develop a next generation of insurance
experts.
- Serving as first point of contact for claims registration
- Handling and settling insurance claims as per internal company
procedures
- Investigating the details around the claim by identifying and
requesting relevant information from various parties
- Making final decisions about coverage and indemnity.
- Communicating with customers and other parties (i.e. brokers,
claimants, third parties), ensuring timely information is provided
to all of them.
- Gathering and storing claims data according to internal
compliance regulations
- Taking pro-active steps to effectively meet customer expectations
by demonstrating high quality, professionalism, and accuracy.
- Fostering a culture of cooperation between team members to ensure
high professional standards and positive atmosphere.
