Unique Features:

• Global leader in tobacco production and products;
• Brand new office in Sofia focused on Information Technology services;
• Chance to be part of the core team in Sofia.


What will be your tasks:

• The role sits within Global Application Operations and is focused on the service management of IT solutions and its vendor’s and supplier’s performance and the delivery of managed services to satisfy the business needs;
• The role focuses on the global SAP solution for Travel Management = CONCUR;
• Concur is an ITBs travel management platform used for all travel arrangements and the respective approvals and travel expenses;
• Managing the set of contractual obligations and services to ensure that the best value is being driven out of our Outsource Partners for the overall IT service towards the Business;
• Ensuring ITIL processes are devolved and maintained across outsource partners and retained organization work effectively for IT and the business;
• Be the SPOC (single point of contact) and SME (subject matter expert) for the operational IT around the applications in scope; ensures processes and procedures with vendors for continuity, incident management, problem management and change management and other ITIL processes;
• Run Governance forums and ensure issues are dealt with or escalated within the Governance framework;
• Contributing to the successful delivery of functional targets;
• Support the process of sourcing new vendors, assisting to negotiate the best commercial and operational deals through the provision and analysis of relevant data;
• Ensuring Vendor performance against SLAs through the running of regular Service Quality Reviews, and instigating Service Improvement Plans where appropriate;
• Acting as the initial point of escalation for all contract and governance issues;
• Enabling the acquisition of new products and services from vendors. Driving standardization and elimination of complexity of solutions and processes;
• Maintain, evolve and run a suite of additional measures and improvement items in order to continually increase the level of vendor performance;
• For process improvement and/or project work – utilizing and coordinating resources in order to deliver;
• Work with Finance and Procurement to ensure that all the necessary data is available to enable timely validation of costs/invoices, and resolve issues arising;
• Introducing innovation and continuous improvement into services provided by individual vendors at reduced costs;
• Coordinating activities around system re-freshes, system copies and disaster recovery tests;
• Measuring and validating the actual application license utilization within the system landscape;
• Supporting the annual internal and external IT Audit;
• Drive transitioning existing services from the in-house providers to external Vendors.


Qualifications:

• Educated to Bachelor's or Master's degree level, ideally in Information Technology, Engineering Business, Economics, or equivalent;
• Experience with CONCUR or similar systems;
• Fluently English in speaking and writing;
• Proven experience in application management and end-to-end IT support;
• Proven experience in operating large-scale platforms with multiple business stakeholders and IT suppliers;
• Proven experience working with multi-support teams in different regions, languages, and cultures;
• Proven experience in Vendor Management;
• Proven experience of ITIL v3 or v4 best practices;
• Proven experience in Operational IT management roles;
• Experience with SM tools, technologies and SM/ITIL methods in the remit of Global Service Delivery;
• Ability to manage key relationships with internal and External IT stakeholders;
• Background in information technology with a clear understanding of the challenges of operational IT, information management and modern Cloud infrastructures and services;
• Excellent analytical and problem-solving abilities to identify and fix operational IT issues with Vendors;
• Must have excellent communication and presentation skills.



What they offer:

• Competitive salary;
• Additional Health Insurance;
• Monthly Food Vouchers;
• Monthly Travel Cash Allowance;
• A minimum of 25 days of paid leave;
• Paid mobile monthly plan;
• Option for Flexible working hours or home office (up to 80%);
• Modern Office with excellent access to transport;
• Drinks & Fruit Office Supply;
• Professional & Friendly work environment;
• Company events and Team Building;
• Childbirth bonus - 300 BGN;
• Opportunity to grow your career and work with an international team.


If you find our proposal interesting and want to receive more information, please, send your CV in English by applying online!

We thank all interested applicants, but we will only contact a shortlist of them! All applications are confidential. JobTiger is a Bulgarian online job board and licensed recruiting company (License No.2547, 08.06.2018).