The Role: IT Specialist
We are looking for an experienced and highly organized IT
Specialist to be responsible for a wide range of IT processes
within our operations. This role is critical to ensuring the
workflows in our stores in Bulgaria and collaboration with the
headquarters in Turkey.
You must have strong analytical skills, a solid understanding of
computer technology and the ability to manage multiple priorities
in a dynamic retail environment.
Main Responsibilities
Maintain and support point of sale and back-office systems
Support new store openings, functionality enhancements and
upgrades
Configure and maintain computers, POS peripherals, handheld
terminals and networking equipment in retail stores
Provide first level support to customers’ requests
Perform diagnostics of customer issues
Resolve customer issues by troubleshooting over the phone with
customer contacts
Refer customer issues to upper-level support when necessary
On-site diagnose, repair and upgrade hardware or software as
necessary
Ensure accurate documentation of all calls handled
Perform follow-up call-backs with customers
Keep up-to-date on all Service Desk processes and troubleshooting
procedures
Qualifications
University degree
ITIL, CCNA courses are a plus
Fluent in English (both written and verbal)
Professional Experience
Minimum 1 year of helpdesk support experience is a must; support
experience in POS systems will be a plus
Strong knowledge of Windows server/client operating systems, PC
hardware and local area networking
Minimum entry-level knowledge of SQL Server Ability to work in a
multinational/multicultural environment
Ability to fill multiple roles simultaneously
Excellent troubleshooting skills
Excellent customer service and interpersonal skills
Team player and strong in communication
Ability to travel
If you are passionate about computer technology, detail-oriented
and ready to take the next step in your career, we would love to
hear from you!
We look forward to seeing how you can contribute to our success!
