We are LPP – one of the largest leaders in the fashion industry. We operate in more than 39 countries on an international level with our brands RESERVED, CROPP, HOUSE, MOHITO and SINSAY. With more than 27, 000 passionate teams we reach millions of clients all around the world.

We are inspired by passion and that keeps us looking for new challenges and striving to be the best clothing company in the world.

We are looking for:
IT SPECIALIST

If you:
✅ have an interest in technical solutions
✅ have at least 2 years of experience in the IT field
✅ have proven customer service skills and experience in dealing with IT third parties
✅ have excellent organizational and time management skills
✅ are fluent in English
✅ have excellent communication skills
✅ have a proactive approach
✅ have good organizational and multitasking skills
✅ have a basic understanding of retail sales business
✅ have a driving license
✅ have an availability for business trips on a local level and abroad
✅ have a possibility for a hybrid work
✅ have certificate or skills based of ITIL 4 foundation - nice to have

Technical requirements:
✅ Windows 10/11
✅ Knowledge about networks (LAN, WAN, VPN)
✅ Active directory experience
✅ Android, o365, Jira / Confluence (user level)
✅ Hardware configuration skills

Then take a look at what we are offering:
✅ an opportunity to have an impact on the further growth of the company
✅ support and mentoring not only during your onboarding with an extensive starter training system
✅ work in a company with clear and transparent values that are part of our organizational culture
✅ great benefits like:
25 days paid leave;
additional health insurance, fully covered by the company;
food vouchers in the amount of 200 BGN;
25% discount in all LPP stores and for all of our brands;
company pool car, laptop and smartphone;

Are you interested in it?

See for what you are going to use your superpowers:
✅ provide selected onsite IT installations and support across multiple locations in country accordingly to planned and on-going events. Active participation at every stage of store opening/closing is the main responsibility for this position.
✅ being an active part of international team of IT specialist, to support store opening process for full LPP capital group.
✅ cooperate with HW/SW suppliers and other IT partners, including ISP companies.
✅ manage communication between IT Opening Group and store opening Coordinators.
✅ undertake day to day ServiceDesk operations ensuring that incidents, service requests and project works are effectively supported.
✅ install pre-defined computer ‘images’ onto desktop and laptop computers and install or re-install applications onto PCs in line with current installation procedures.
✅ work with ServiceDesk where required including ticket solving and replying to service requests. This means limited remote support for countries from LPP Grou.
✅ to manage hardware repair through the customer defined warranty routes.
✅ escalate to Leader and local Operations Manager any issues that will not meet the respective service/project delivery targets or cannot be resolved with given procedure or best practices.
✅ provide basic hardware break-fix services.
✅ preparing user manuals, instructions, documentation and training as required.
✅ ensuring compliance with internal regulations and instructions of superiors.

Are you ready to begin your adventure?

If you see yourself in our proposition and we managed to impress you, send us your CV.

Only shortlisted candidates will be contacted. Guaranteed confidentiality according to the Bulgarian legislation.