Excellent opportunity for Italian speaking Customer Service
Advisor that is interested in cars and cars related matters. This
great opportunity is in Varna. Varna is absolutely fabulous place,
famous for their MTV annual beach party on one of most beautiful
white beaches in the world, as well it has very affordable prices.
This is a fantastic opportunity to join a Global Enterprise
Customer Service assistance company. With more than 100,000 plus
employees worldwide. They are present in more than 5 continents 41
countries, covering 42 different European languages. Covering
automotive, banking, consumer electronics, healthcare, Insurance,
and technology to name a few. They are at an exciting time of
development, having acquired new contact centres they are in a
position grow their already successful customer service team.
• Is able to communicate freely in Italian via phone, email, chat
or social media
• Fluent level of written and spoken English
• Is passionate for providing the best customer service
• Takes ownership of their work and multi-tasks well
• Is a problem solver and is able to flex to different customer profiles
Deliver a high level of customer service by:
• Using empathy/positive language when answering questions while they’re browsing our website.
• Helping each customer find their ideal car.
• Spotting opportunities to provide information that your customer may require at a later stage.
• Dealing with requests between booking and pick-up.
• Conducting post-travel investigations after the rental has finished.
• Consistently create encouraging experiences for our customers, whether they’re booking online/over the phone.
• Resolving any issues that customers may encounter during renting a car.