Louis Dreyfus Company is a leading merchant and processor of
agricultural goods. Our activities span the entire value chain from
farm to fork, across a broad range of business lines, we leverage
our global reach and extensive asset network to serve our customers
and consumers around the world. Structured as a matrix organization
of six geographical regions and ten platforms, Louis Dreyfus
Company is active in over 100 countries and employs approximately
18,000 people globally.
Main responsibilities:
Change Management:
Act as Subject Matter Expert and ambassador of the Change
Management process - promote process value and contribution to the
company's success.
Strategic and Operational lead of Global Change management with a
structured methodology/process.
Ensure process documents and training materials are available and
fully up-to-date;
Enforce process adoption is in place and non-compliance is
addressed, actioned for improvement and brought to Management's
attention
Maintaining the change schedule and DT&A Maintenance
weekends
Coordinating interfaces between change management and other
processes
Reviewing and improving specific categories of RFC
Planning, scheduling, managing and chairing CAB meetings
Formally authorizing changes at agreed points in the change
lifecycle
Providing coaching and training to employees at all levels.
Ensure the report is diligently done in the due date, giving
in-depth visibility on the area of support and responsibilities
Incident and Problem management related tasks
Experience:
Minimum 5 years of experience in a Service Management - Change
Management SME and leadership role.
3+ years of experience being Incident and/or Problem Manager (not
mandatory but highly preferable)
Minimum 3 years in ITIL process-driven organization
3+ years of experience with at least two of the following IT areas;
IT Network Operations, IT Active Directory, MS Exchange, Data
Center Operations, Cloud Computing, Security Operations or
DevOps
Experience working non-standard hours, weekends and public
holidays, including on-call
Experience coordinating activities that involve cross-team of
internal/external contacts
Fluency in English
Other skills and competencies:
Deep knowledge and understanding of IT operational technologies,
including servers, routers, switches, and operating systems, Amazon
and Microsoft cloud environment, etc.
ITIL v3 or 4 certified (Advanced/Expert)
Excellent working knowledge of Incident, Problem and Change
Management principles, techniques & tools.
IT Process Optimization
Escalation & Stakeholder management skills
Customer obsessed with demonstrated strong analytical mindset and
critical thinking.
Consciously develops influence strategies
Action oriented with a demonstrated ability to drive issues to
permanent resolution
Acts confidently in uncertain circumstances; works effectively in
ambiguous situations. Stands behind his or her decisions.
Able to negotiate in difficult situations to reach a successful
conclusion
Possess passion and interest in enhancing the customer
experience
Able to set priorities, pursue multiple threads at the same time,
accurately reflect current state and drive towards desired
state
Develops and maintains good working relationships with others.
Recognizes different values and styles, and respects others'
unique characteristics or strengths
Additional Information for the job
Diversity & Inclusion
LDC is driven by a set of shared values and high ethical standards,
with diversity and inclusion being part of our DNA. LDC is an equal
opportunity employer committed to providing a working environment
that embraces and values diversity, equity and inclusion.
LDC encourages diversity, supports local communities and
environmental initiatives. We encourage people of all backgrounds
to apply.
Sustainability
Sustainable value is at the heart of our purpose as a company.
We are passionate about creating fair and sustainable value, both
for our business and for other value chain stakeholders: our
people, our business partners, the communities we touch and the
environment around us
What We Offer
We provide a dynamic and stimulating international environment,
which will stretch and develop your abilities and channel your
skills and expertise with outstanding career development
opportunities in one of the largest and most solid private
companies in the world.
Our Benefits
25 annual paid leave
Flexible working hours
Food vouchers
Transportation allowance
Additional medical & dental insurance
Life insurance
Sports card with 90/10 coverage
Various learning & development opportunities
Yearly performance evaluation plans
Social clubs & Wellbeing initiatives
Team buildings & social events
Employee Referral Program