Sutherland Bulgaria is looking for a motivated Bilingual HR Support Representative (German & English) to join our dynamic, multicultural team for one of our leading clients in e-Commerce.

If you want to be part of an exciting, positive, and truly international environment where you can grow professionally, then this is the right place for you! In this role, you will play a key part in delivering exceptional HR support, ensuring seamless communication and assistance for employees.

Join us to work alongside colleagues from all over the world, gain valuable experience, and enhance your professional and interpersonal skills.

You would be expected to:

Promptly receive and log HR-related inquiries via phone and email.
Efficiently resolve queries using ticketing systems.
Assist employees with questions regarding policies, benefits, and other HR-related matters.
Ensure high service quality while adhering to established processes.
Handle sensitive information with discretion and confidentiality.
Take ownership of query resolution and meet individual performance metrics.

Qualifications

Fluency in German and English (B2 or higher).
Previous experience in a BPO environment is an advantage, such as working with CRM systems and answering queries by phone.
Any experience or education in Human Resource Management or HR-related activities is a plus.
Strong attention to detail and excellent interpersonal skills.
Solid decision-making and problem-solving abilities.
Ability to manage confidential data with integrity and compliance.
Adaptability to thrive in a fast-paced, dynamic environment.

You will Get

Long-term job security with permanent contract;
Additional health insurance and life insurance;
21 days of paid annual leave.
Food vouchers;
Utility allowance.
Internet allowance.
Clear career path within the company;
Ability to work from home.
Competitive salary;
World-class on-the-job training;

MORE reasons to join our team

Fully digital employee services through eSignature;
Employee assistance program, including 24/7 access to psychological support;
Employee discounts portal, featuring over 20 exclusive discounts;
Employee referral program;
Rewards and recognition program;
Relocation package if you are relocating from another city or country;
Multisport card partially covered by the company;
In-house learning and development portals with training options for Certification;
Multiple events organized in the office for employee engagement as well as wellness initiatives;
Gift for birth or adoption;
Corporate social responsibility events and team buildings;
Exposure to global business knowhow.