Hewlett Packard Enterprise is the global edge-to-cloud company
advancing the way people live and work. We help companies connect,
protect, analyze, and act on their data and applications wherever
they live, from edge to cloud, so they can turn insights into
outcomes at the speed required to thrive in today’s complex world.
Our culture thrives on finding new and better ways to accelerate
what’s next. We know diverse backgrounds are valued and succeed
here. We have the flexibility to manage our work and personal
needs. We make bold moves, together, and are a force for good. If
you are looking to stretch and grow your career our culture will
embrace you. Open up opportunities with HPE.
Deliver 24/7 strategic account support by proactively monitoring
customer’s security IT environment
Work with vulnerability and compliance management tools to assess
security profiles and react accordingly
Respond to customers inquiries and triage security alerts within
respective SLAs
Coordinate support activities
Participate/Drive ITIL based change management, problem management,
incident management
Identify and contribute to projects to improve product support,
customer satisfaction and team efficiency
Communicate effectively with technical and non-technical
stakeholders
Monitor and detect Information Security incidents in real time
through centralized monitoring system(s)
Monitor and analyze network traffic, intrusion attempts, activity
logs, and system alerts for trends, anomalies, and potential
security breaches from SIEM and other platforms
Provide resolution following SOPs (Standard Operation Procedures),
working closely with end customers and senior engineering staff
Incident response handling and coordination with Level 1/2/3
teams
Run, lead, and communicate on active incidents to key
stakeholders
Manage customer expectations; keep customers informed, set, and
follow commitments
Keep precise case documentation and case ownership
Телефон: +359 2 815 2030
