Company Description

Join a leader in digital transformation with over 37 years of experience in reshaping customer experiences and catalyzing growth through innovative AI-based products and platforms. At Sutherland, or “One Sutherland,” we are an interconnected and operationally proficient global team. Our presence in Bulgaria since 2008 has seen us grow to over 2,000 employees across Sofia, Varna, and Burgas, providing top-tier technical support and customer service across 17 European languages. We invite you to join our vibrant team dedicated to excellence and cultural cohesion.

Job Description

We are seeking a proficient Luxury Hotel Customer Advisor fluent in both Spanish and English. This role is crucial for crafting exceptional experiences for our luxury hotel clientele. As a key part of our team, you will leverage your language skills and customer service prowess to provide distinguished service and support, ensuring an unforgettable customer journey.

Qualifications

– Deliver outstanding customer service and support for luxury hotel guests.
– Communicate efficiently and professionally in both Spanish and English to address customer inquiries and requests.
– Handle bookings, reservations, and other travel-related services with precision and attention to detail.
– Collaborate with hotel staff and stakeholders to fulfill guest needs and preferences.
– Provide real-time solutions to customer issues and escalate complex inquiries as necessary.
– Maintain a high level of product knowledge to offer accurate information and suggestions to guests.

Requirements

– Fluency in Spanish and English, both written and verbal.
– Previous experience in customer service, preferably in the hospitality industry.
– Strong communication and interpersonal skills.
– Ability to multitask and manage time effectively in a fast-paced environment.
– Attention to detail and a commitment to delivering high-quality service.
– Problem-solving skills and the ability to adapt to changing customer needs.

What We Offer:

– A competitive salary and performance-based incentives.
– Comprehensive training programs to help you succeed in your role and grow your career.
– A vibrant and inclusive work culture that encourages innovation and teamwork.
– Opportunities for career advancement within a leading global company.
– Access to our employee assistance program and wellness resources.
– A supportive and collaborative environment where your contributions are valued.

Join us at Sutherland and be part of a team where your skills and passion can drive exceptional service and innovative solutions. Apply today!

Will be kept confidential according to EEO guidelines.