Soitron Bulgaria is part of Soitron Group – a Slovak company, established in 1991, with HQs in Bratislava and offices in the UK, Turkey, Romania, the Czech Republic, Bulgaria, and Poland. The company provides services in IT system integration, IT networking & infrastructure, and IT outsourcing. On a global scale, Soitron has clients such as Cisco, Lenovo, Microsoft, Avaya, IBM, HP, DXC, etc.
Currently, we are looking for a professional who would join our
partner as a Partner Support Specialist and become part of the
Partner Delivery Support Team.
Responsibilities:
• Being responsible for different operational activities and
projects covering the End-To-End Partner Support Domain;
• Fully understanding the strategic business aspect of the Partner
Delivery Support (PDS);
• Being the main contact for task and project-related matters for
our partners;
• Performing various administrative and operational tasks as per
requirements;
• Respond to Partner queries in a timely and accurate way, via
email or chat;
• Prioritization of the workload to ensure the most critical issues
are resolved first;
• Handles on time complex situations;
• Manages multiple tasks or cases simultaneously with minimal
supervision;
• Works together with other team members and meets required team
KPIs;
• Participates in projects for process or quality improvements;
• Be compliant with all internal policies, rules, and procedures
and ensure performance as per all work instructions and/or orders
(written and oral);
• Strictly follows the procedures, policies, and Standards of
Business Conduct of the company.