Join Sutherland – Where Your Career Soars!
About us:
Sutherland is pioneering Customer Experience Management (CXM)
Globally for 37 Years! As a powerhouse in automation and innovative
solutions, we thrive on delivering exceptional service to our
clients’ customers across the globe. With a presence in 60
locations worldwide, including Bulgaria since 2008, we’re a diverse
team of over 2,000 dedicated individuals working across Sofia,
Varna, Burgas, or from the comfort of home, serving in 17
languages!
About your next great opportunity:
As a QA Specialist, you will be responsible for enhancing our
customer experience initiatives, analyzing customer feedback, and
implementing strategies to improve overall customer
satisfaction.
Main Responsibilities:
Analyze customer feedback to identify strengths and areas for
improvement
Share ideas to improve the customer experience and enhance product
satisfaction
Collaborate with cross-functional teams to resolve issues and
support customer needs
Monitor customer interactions to ensure consistent, friendly, and
on-brand communication
Conduct quality checks and provide constructive feedback to help
the team improve
Track and interpret trends in data and reports to guide
strategy
Support continuous improvement initiatives across customer
experience projects
Mentor junior team members and contribute to their professional
development
Create and maintain training materials and service guides
Requirements:
Fluent in German language – C1/C2
Good knowledge of English language – B2
1+ year of experience in a similar role
Strong communication skills—clear, friendly, and professional in
both speaking and writing
Skilled at problem-solving and process improvement
Proficient in Microsoft Office (especially Excel and PowerPoint);
experience with CRM and feedback tools
Team-oriented, collaborative, and organized with a sharp eye for
detail
Comfortable multitasking and prioritizing in a fast-paced
environment
Proactive, adaptable, and eager to learn new tools and
techniques
What we offer:
Attractive salary and long-term job security with a permanent
contract
Relocation package to Varna
Work from our Varna office
21 days of paid annual leave
Additional health and life insurance
Meal and gift vouchers
Transportation allowance
Employee recognition programs
Individual training for professional development
Clear career prospects with internal promotion opportunities
Modern and pleasant work environment with cozy relaxation areas
All your information will be kept confidential according to EEO
guidelines.
