Pontica Solutions
50 - 300 служителя Кандидатстване
Quality Assurance Manager
Варна, София
длъжност на пълно работно време

Quality Assurance Manager

Варна, София длъжност на пълно работно време

За нас

**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals in the field of customer success, people management, project management, marketing, and IT. As we are growing fast, we are looking for an experienced Quality Assurance Manager to join our team.

Отговорности

Organize the QA team, gather and centralize knowledge.
Responsible for the QA team performance; improve their skills and KPIs.
Help standardize quality processes.
Prepare quality reports, create scorecards, and share analysis with the team managers.
Execute regular presentations and reporting to both Clients and C-level management in Pontica.
Meet predetermined targets and represent the company in a professional manner.

Изисквания и необходими умения

Proven working experience in the BPO sector in a similar role (Quality Expert/Lead).
Deep understanding of the quality evaluation process.
Fluent in English. Proficiency in another foreign language (e.g. French/Spanish/German).
MS Office, in particular, Excel.
Strong organizational and people management skills with the ability to prioritize time effectively.
A dynamic, flexible, result-oriented professional.

Ние Ви предлагаме

Attractive remuneration + annual review. Referral bonuses.
Fixed working hours (Monday-Friday).
Trainings and extensive performance improvement programs.
Additional health insurance and other social benefits. Exclusive discounts & offers.
Open-minded management team promoting innovation, personal and professional development.
Permanent employment. Full-time.
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