**All interviews will be conducted remotely (online or by
Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals in the field of customer success, people management, project management, marketing, and IT. As we are growing fast, we are looking for an experienced Quality Assurance Manager to join our team.
Organize the QA team, gather and centralize knowledge.
Responsible for the QA team performance; improve their skills and KPIs.
Help standardize quality processes.
Prepare quality reports, create scorecards, and share analysis with the team managers.
Execute regular presentations and reporting to both Clients and C-level management in Pontica.
Meet predetermined targets and represent the company in a professional manner.