AN ALL New Tech LTD is the Bulgaria office division for the
multiple regulated investments firm AN Allnew Investments LTD
leading broker of online foreign exchange (forex) trading, CFD
trading, and financial investments. Our Goal is to serve global
traders with access to the world's largest and most liquid
market. By offering the most advanced trading tools, hiring the
best trading educators, and meeting strict financial standards to
protect trader funds, we strive for the best online trading
experience in the market.
We are looking for a person with fluent English, previous experience as Quality specialist in Forex!!
Candidates with background experience more than one year would be considered with higher priority!
- Monitor the quality and performance of our call center representatives and all communications channels.
- Review and score collector calls to ensure compliance with office policy.
- Perform quality review to ensure a high level of customer service.
- Investigate and resolve complex call center quality issues.
- Provide feedback on calls to management team.
- Perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service.
- Provide feedback on quality review to call center employees and management.
- Identify and monitor trends and quality risks and serve as a resource regarding quality concerns or issues.
- Review various reports to ensure that contact service forms have been resolved timely and accurately.
- Participate in continuous quality improvement initiatives.
- Serve as a resource to staff regarding quality concerns.