Гроув Глобал Консулт
между 5 и 10 служителя Кандидатстване Виж работодателя
Quality Specialist
длъжност на пълно работно време
От 1500 до 2000 лв.

Quality Specialist

София длъжност на пълно работно време От 1500 до 2000 лв.

За нас

Grove Global Consult Ltd. is a consulting and recruitment agency, providing strategic consulting services in the areas of private business sector worldwide.

Are you ready to start your dream job?

For one of our clients - operating in the field of financial services, we are looking to hire Quality Specialist!


Main responsibilities:

• Monitor the quality and performance of our call center representatives and all communications channels;
• Review and score collector calls to ensure compliance with office policy;
• Perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service;
• Identify and monitor trends and quality risks and serve as a resource regarding quality concerns or issues;
• Review various reports to ensure that contact service forms have been resolved timely and accurately.

Изисквания и необходими умения


• Excellent level of English (both verbal and written);
• Previous working experience as QA is a MUST!;
• Ability to learn complex software, new technologies and product;
• Previous experience and knowledge regarding Certification, Licensing regimes, Data protection, Forex, Equities, CFD’s and other financial products would be considered as a big advantage;
• Proficiency in MS Office, particularly Excel.

Ние Ви предлагаме

What the company offers:

• Attractive remuneration and social package;
• Fixed base salary;
• You are going to have the chance to work with the best agents in the Forex industry;
• Work in a brand new office;
• Special educational program for the first month;
• Career development within the company.

Please send your CV in English.
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license issued by Ministry of Labour and Social Policy under № 3018 / 30.04.2020.