Represents the company in all customer contacts, gives the best
service via calls and emails and as a part of excellent customer
service builds retention with customers, makes them feel welcome
and special, ensures that they are enjoying fully their gaming
• Builds and maintains relationships with existing and new customers.
• Helps customers with all their enquiries;
• Clarifies platforms’ Terms and Conditions when it is needed.
• Logs tasks in accordance with company guidelines.
• Explains how to use platform games and services.
• Assists customers with on-going marketing campaigns.
• Helps out Payments & Fraud agents in upholding the security of the company and prevents fraudulent activities.
• Escalates and follows up customer cases when needed.
• Identifies and reports improvement areas according to company procedures.
• Works closely with other departments to handle customer queries.
• Dealing with customers that their first deposits were rejected, calling them to repeat the process and complete their first deposit.
• Calling daily new registered customers to welcome them to the brand.
• Customer satisfaction calls to make sure that the customers remain engaged with our platform.