Sales Operations Program Manager

Sofia full-time

About us

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - a leader in reshaping businesses with Strategy, Consulting, and state-of-the-art Technology, powered by the world’s largest network of tech centers, we are looking for – Sales Operations Program Manager.

Responsibilities

*Drive the success of a dynamic sales program in close collaboration with the Regional Sales Manager, ensuring top-tier performance and results;
*Act as a trusted business partner to the rSM, turning insights and feedback into actionable plans that boost sales effectiveness and quality;
*Work hand-in-hand with QA, Coaching, and WFM teams to deliver outstanding customer experiences and operational success;
*Analyze trends and performance data to uncover new market opportunities and recommend focus areas that drive revenue;
*Inspire, coach, and develop Team Leads and Agents to achieve their full potential through structured training and ongoing support;
*Take ownership of in-quarter improvement initiatives and recovery plans, ensuring targets are met and exceeded.

Requirements and necessary skills

*3+ years in sales-focused operations (online advertising, digital marketing, or B2B sales);
*5+ years managing teams in a BPO or sales environment;
*Proven leadership in coaching and developing high-performing sales teams;
*Strong analytical skills with ability to turn insights into strategy;
*Deep understanding of sales planning, program management, and performance optimization;
*Excellent English, strong background in advertising and SMB sales, with a desire to help small businesses grow through innovative solutions.

We offer

*25 days of annual vacation and opportunities for career growth;
*Standard working shifts, hybrid model;
*Flexible benefits program and options to purchase company shares;
*Comprehensive health and dental insurance, along with life insurance;
*Food vouchers and Multisport cards for employees;
*Employee Assistance Program and bonuses for special occasions;
*Free language courses to support personal and professional development.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number MA_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Contact Information

Phone: 0884978869

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