At Astrea Recruitment, we’ve been turning job searches into
exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent
with leading Bulgarian and
international companies. We believe in helping people grow into
their best selves, and our
ever-growing network of happy candidates and clients is what drives
us forward. Let’s shape
the future together!
For one of our clients - an industry-recognized BPO partner,
delivering tailored support and
process optimization for global clients, we are looking for – Sales
Support Coordinator
with Danish or Norwegian, or Swedish and English.
*Provide professional and empathetic support to customers via
phone, email, and chat,
ensuring an excellent client experience;
*Handle inquiries related to money transfer transactions, account
issues, or service
information, resolving them efficiently or escalating when
needed;
*Deliver accurate and timely responses in line with KPI targets
(response time, resolution
rate, customer satisfaction);
*Support the sales team by preparing client data, assisting with
follow-ups, and managing
small-scale administrative tasks;
*Log all customer interactions in the internal CRM system,
maintaining clear and up-to-date records;
*Identify opportunities to upsell or cross-sell services where
appropriate, contributing to
overall sales goals.
Phone: 0884978869
