Our client is one of the world's respectful leaders in heating and air-conditioning solutions. The company delivers global results across a broad range of applications in this field. Currently the company is looking to recruit a professional for the position of Sales Support Specialist for their branch in Sofia.
Main Functions (Accountabilities):
Provide efficient and professional sales admin support ensuring customers’ orders are processed accurately and timely, whilst working actively as part of the central team to increase and enhance the level of service, adding value to the office’s turnover.
Duties and Responsibilities
• Handling orders implementation
• New client open in the system in cooperation with sales team, inform Credit Controller.
• Inform clients of availability, order confirmation, delivery time in cooperation with Supply Chain.
• Placing purchase orders into system (MS Dynamics) and sending to HQ in order to place them to the factories.
• Place orders to factories for direct shipment.
• Sales order entry into MS Dynamics.
• Product availability from HQ through the system and factories in cooperation with logistics department.
• HQ/factories lead time follow up.
• Issuing order acknowledgement, proforma invoices, packing lists.
• Check with credit control department for approval of loadings.
• Organizing the loadings from HQ and direct shipment from factories, coordinate transportation and follow up to final destination. Custom duty formalities for direct shipments from some factories.
• Stock control of local warehouse.
• Assist the 1st Sales Support in customer communication for deliveries.
• Place orders for service works & spare parts.
• Sales support to service team.
• Evaluation of actual pricing & margin for orders with special selling prices.
• Optimisation of MS Dynamics: process workflow, new reports etc.
• Telephone operator, secretarial support, documents handling by post office / courier.
• Office supplies, monthly follow-up printing machine counter, tonner stock etc.
• Support to all HQ departments: finance, IT, HR etc.
Телефон: 02/954 99 80