Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.
Main Responsibilities

In this Role the SAP Finance Service Delivery Analyst should:

Have basic knowledge of SAP Finance business processes and how the solution works
Timely respond to tickets, questions, email communication and support SAP Key users
Interact with the users to discover issues, explain basic SAP functional & technical rules, and present resolution
Can clarify requirement of the users on what is the issue & what the user needs
Can collect all the needed information from the users (incl. files and screen shots how to reproduce the case), collect business needs and obtain business validation for system changes
Can solve simple functional or technical incidents
Can apply simple SAP customizations (routine changes based on procedure)
Perform / support functional tests (User Acceptance Tests, Non Regression Tests)
Identify, analyze and address problems and the root cause for the repetitive issues (CSIs delivery)
Continuously deep dive into business processes to enrich knowledge and expertise
Ensures the execution of Key Performance Indicators (KPI’s) in a timely manner
Experience & Knowledge required:

University degree in IT, Procurement, Finance, Business school or equivalent

2+ years of experience with SAP Finance & data integration (Invoices, VIM, Accrual, Documents posting and reversals in SAP, Payments, Bank Statements, Banks, Finance Master Data, etc.

Fluency in English
Good knowledge and business process understanding in SAP Finance - Invoicing & Cash domain (SAP AP, VIM, AR and Finance data integration)
Working experience with SAP Invoices, Accounting documents, Payments, Bank Statements, Banks, Finance Master Data, Document posting, clearing, reversals, etc. and integrations with other systems like OCR and Vendor Invoice Management
SAP users support experience is an advantage
Experience with SAP BI data reporting is a plus
Experience working in international companies & teams

IT skills:

S4 HANA & FIORI experience
Experience working with Service Desk ticketing system (Service Now & JIRA ideally) is an advantage

Personal skills:

Excellent Communication skills
Customer focused
Self-driven and proactive
Team player
Good learning agility and Analytical and problem-solving skills
Be able to work under pressure and tight deadlines
Have a cross cultural mind-set to be able to work with colleagues from all LDC regions across the world
Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Our Benefits

25 annual paid leave

Flexible working hours

Food vouchers

Transportation allowance

Additional medical & dental insurance

Life insurance

Sports card with 90/10 coverage

Various learning & development opportunities

Yearly performance evaluation plans

Social clubs & Wellbeing initiatives

Team buildings & social events

Employee Referral Program