Unique features:

• The world’s largest Microsoft Dynamics implementor;
• Half a century of innovations and building a worldwide network of alliances, located on 3 continents;
• A highly skilled team of experienced professionals that follows the company’s core principle for growth based on unique solutions and reliable technologies.6

Key responsibilities:

• Be the customer’s primary point of contact for product-related issues and build and maintain a relationship with the customer over email or phone/conference calls.
• Resolve customer questions and inquiries by identifying problems, researching answers, collaborating with vendors/other team members and delivering solutions to problems or creating appropriate workarounds.
• Provide end-to-end complex application support for issues logged in the ticketing system.
• Analyse customer requirements and design software solutions based on Microsoft Dynamics 365 for Supply Chain.
• Perform FIT/GAP analysis and creation of business process models.
• Advise customer on solution capabilities during project implementation and help minimise gaps between standard product and customer's business processes with creative configuration.
• Prepare Business Process Discovery Documents and functional specification for additional required customisations.
• Configure Microsoft Dynamics 365 for Operations/ Dynamics AX Trade and Logistics, Inventory, Supply Chain modules
• Prepare User Manuals and deliver Training, to assist in acceptance tests, and go-live support.


Qualifications:

• Fluency in English, a secondary language such as German is highly advantageous.
• Functional knowledge of Microsoft Dynamics 365 Finance & Operations (previously known as AX), experience of D365 Retail (including POS) highly advantageous.
• Demonstrable knowledge of Supply Chain Management or a relevant University Degree.
• Demonstrable experience working in a client-facing role.
• Strong working knowledge of business & customer application support processes.
• A logical approach to problem solving.
• Excellent communication and documentation skills.

What they offer:

• Competitive salary and annual bonus.
• Additional Health Insurance.
• Monthly Food Vouchers.
• Multisport Card.
• Additional Holidays.
• Specialised Training.
• Flexible working hours / Hybrid model (mix of office and home office days based on project assignments).
• Modern Office with excellent access to transport.
• Drinks & Fruit Office Supply.
• Professional & Friendly work environment.
• Company events and Team Building.
• Excellent Work-Life balance.
• Opportunity to grow your career and work with international teams.



If you find our proposal interesting and want to receive more information, please send your CV in English by applying online!

We thank all interested applicants, but we will only contact a shortlist of them! All applications are confidential.
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