Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. Internally this role is called a Senior People & Culture Generalist, which will be working onsite in Sofia, Bulgaria, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

Our People & Culture Team brings significant value and contribution to our company through… always looking for new ideas and challenges to meet our employee satisfaction. We want to show our public that TTEC is the right place to work.

What you’ll be doing:

People & Culture Generalists are the front line resource for handling all people-related issues within an assigned business group or functional unit. People & Culture Generalists are expected to handle all employee relations issues, questions and training on employee benefits and programs, termination and performance actions, as well as one-on-one coaching of individual leaders through all HC-related issues. People & Culture Generalists also report issues that affect employee morale to service delivery leaders and act as part of the team to address these issues. People & Culture Generalists must create an environment of openness and trust in their assigned areas of responsibility. This requires flexibility with an ability to adapt communication styles and approaches to a wide range of employees and management styles.

During a Typical Day, You'll:

Work with team leaders, managers and a vast array of stakeholders across Bulgaria, helping deliver a great employee experience.
Resolve most employee relations issues within 48 hours.
Create a friendly, welcoming environment for employees when approaching People & Culture with questions, ideas, or concerns.
Improve the key success metrics.
Ensure compliance with all local human resources laws and regulations.
Conduct confidential investigations into employee performance, harassment complaints, and potential termination actions.
Ensure the timely and accurate update of employee data in the Oracle database to ensure appropriate administration of employee benefits, payroll, and programs.

What You Bring to the Role

Minimum of 1 years HR experience and related processes.
Strong knowledge of local employment laws and regulations in Bulgaria.
Open, honest, and empathetic manner when dealing with people.
High customer service orientation.
Working knowledge of database applications such as Oracle, SAP and MS Office, or ability to learn technology quickly.
High level of integrity, honesty, and judgment. Strong attention to detail and desire to follow procedures.
Trusted advisor to leaders and employees in challenging situations.

About TTEC:

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.