Astrea was found in 2007 with one principal mission – to be
different.
We transformed this vision into a key driver of our efforts to be
always available when
our clients or partners need us to advise and guide them in taking
important decisions.
Our partners are increasing continuously and their satisfaction is
the best business card for us.
For one of our clients – a well-recognized company focused on
customer service delivery –
we are seeking candidates for a role with core functions for their
business structure – Senior
Operations Manager. The position includes leading all activities
related to constructing and implementing operational objectives,
creating business concepts and maintaining optimal
service level at any given moment.
Essential Duties and Responsibilities:
- Take ownership of the operations management process within the
company;
- Build strong relationships with current and future clients and
drive engagement;
- Create financial, headcount and target forecasts for multiple
teams;
- Prepare and complete successfully action plans, system audits and
analysis;
- Manage the PL and the KPIs/SLAs for the business clients;
- Ensure that performance levels are met by participating in the
staffing process and supporting talent management;
- Optimize the business intelligence reporting and the performance
management and monitoring process;
- Maximize operational efficiency by focusing on the continuous
improvement process.
Телефон: 0885 865 066
