Astrea was found in 2007 with one principal mission – to be
We transformed this vision into a key driver of our efforts to be always available when
our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – a well-recognized company focused on customer service delivery –
we are seeking candidates for a role with core functions for their business structure – Senior
Operations Manager. The position includes leading all activities related to constructing and implementing operational objectives, creating business concepts and maintaining optimal
service level at any given moment.
Essential Duties and Responsibilities:
- Take ownership of the operations management process within the company;
- Build strong relationships with current and future clients and drive engagement;
- Create financial, headcount and target forecasts for multiple teams;
- Prepare and complete successfully action plans, system audits and analysis;
- Manage the PL and the KPIs/SLAs for the business clients;
- Ensure that performance levels are met by participating in the staffing process and supporting talent management;
- Optimize the business intelligence reporting and the performance management and monitoring process;
- Maximize operational efficiency by focusing on the continuous improvement process.
Телефон: 0885 865 066