Louis Dreyfus Company is a leading merchant and processor of
agricultural goods. Our activities span the entire value chain from
farm to fork, across a broad range of business lines, we leverage
our global reach and extensive asset network to serve our customers
and consumers around the world. Structured as a matrix organization
of six geographical regions and ten platforms, Louis Dreyfus
Company is active in over 100 countries and employs approximately
18,000 people globally.
The Senior Service Delivery manager will lead Service Delivery
Managers and professionals in the DT&A (Digitalization,
Transformation & Analytics) organization of LDC. He/She will
have a central role in the management of the AMS ( Application
Management Systems) teams, ensuring the performance and
reliability of the services and driving business value.
Main responsibilities:
Be accountable for the stable and efficient operation of the Atlas
application.
Lead and support the AMS team handling Atlas, with a mandate to
grow and scale the team to 20+ specialists and managers, while
fostering a culture of ownership, service excellence, and
continuous improvement. Conduct regular team reviews and alignment
sessions to ensure delivery against targets and maintain
operational consistency.
Ensure the availability, performance, and reliability of Atlas by
overseeing effective incident, problem, and change management
processes.
Lead root cause analysis and resolution of recurring or critical
issues impacting Atlas.
Manage stakeholder expectations and provide clear, timely
communication with senior management and business users.
Monitor and improve Atlas support KPIs and SLAs through structured
reporting and data-driven insights.
Oversee knowledge management and documentation to support
onboarding and consistent operations of Atlas support teams.
Coordinate with functional experts, developers, and infrastructure
teams to support enhancements, integrations, and upgrades related
to Atlas.
Ensure operational readiness for new features and releases
impacting Atlas, including transition planning and change impact
analysis.
Maintain governance and compliance with internal standards, audit
requirements, and best practices across Atlas-related support
activities.
Promote a collaborative environment across teams to drive
stability, user satisfaction, and business value through Atlas.
Knowledge and Experience:
Minimum 10 years in IT Service Management or Application Support
roles in a complex enterprise environment.
Strong background in maintaining and supporting business-critical
front-office applications.
Proven experience managing support teams and leading operational
governance for business critical front end applications.
Demonstrated success in improving service performance, managing
escalations, and optimizing support models.
Hands-on experience with ITSM tools and service reporting.
University degree in Computer Science, Information Systems, or a
related discipline.
Fluent English, both written and spoken.
Tools and Platforms:
Experience with ITSM platforms such as ServiceNow.
Exposure to enterprise applications supporting commercial and
trading activities is a strong advantage.
Familiarity with monitoring tools and automation frameworks is a
plus.
Technical/ Functional skills:
Deep understanding of ITIL processes relevant to applications
support (Incident, Problem, Change, Release, Request).
Familiarity with the software development lifecycle (SDLC), DevOps,
and agile methodologies.
Capability to assess the impact of changes or issues across
application modules and dependencies
Advantage will be:
ITIL Foundation or Intermediate certification.
Experience leading support teams for trading or commercial
platforms.
Familiarity with data flows and system interfaces relevant to front
office applications.
Other skills and competencies:
Strong customer focus and understanding of business priorities.
Excellent problem-solving and analytical skills.
Capable of working under pressure while maintaining service levels.
Strong communication and interpersonal skills – able to translate
technical issues into business terms.
Fast learner, strong believer in continuous learning
Diversity & Inclusion
LDC is driven by a set of shared values and high ethical standards,
with diversity and inclusion being part of our DNA. LDC is an equal
opportunity employer committed to providing a working environment
that embraces and values diversity, equity and inclusion.
LDC encourages diversity, supports local communities and
environmental initiatives. We encourage people of all backgrounds
to apply.
Sustainability
Sustainable value is at the heart of our purpose as a company.
We are passionate about creating fair and sustainable value, both
for our business and for other value chain stakeholders: our
people, our business partners, the communities we touch and the
environment around us
What We Offer
We provide a dynamic and stimulating international environment,
which will stretch and develop your abilities and channel your
skills and expertise with outstanding career development
opportunities in one of the largest and most solid private
companies in the world.
Our Benefits
25 annual paid leave
Flexible working hours
Food vouchers
Transportation allowance
Additional medical & dental insurance
Life insurance
Sports card with 90/10 coverage
Various learning & development opportunities
Yearly performance evaluation plans
Social clubs & Wellbeing initiatives
Team buildings & social events
Employee Referral Program