Service Advisor with Turkish

София длъжност на пълно работно време

За нас

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Отговорности

Communicates with customer on an ongoing and regular basis on all aspects of service support

Defines the Account Support Plan on the base of the SLA and Proactive tasks

Coordinates the delivery team and resources

Conducts Operational Reviews and is responsible for the implementation of planned activities

Controls the actual service level vs. the SLA

Supports the customer in problem/escalation management

Accountable for monthly billing accuracy for the assigned HPE GreenLake deals

Identify and issue upsell opportunities based on customer request for growth or hardware removal

Изисквания и необходими умения

Bachelor / Master’s Degree or equivalent combination of education & experience

At least three years of experience in the IT industry focused on advanced customer support and/or account management and/or implementation of business IT systems and/or designing, maintaining, and implementing services for key accounts.

Project Management capabilities

Fluent in written and verbal English and Turkish

Industry sector knowledge (finance, manufacturing, etc.)

Ability to build & manage strong customer relationship via a remote environment

Ability to prepare clear, concise and persuasive communications for multiple audiences including demonstrating effective writing, presentation skills, listening actively

Ability to understand & analyze an issue or problem to develop & implement a corrective action plan

Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support

Advanced knowledge of MS Office package

Process Management software and tools

Advanced MS SharePoint skills

Ние Ви предлагаме

"At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together."

Информация за контакт

Телефон: +359 2 815 2030

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