At Astrea Recruitment, we’ve been turning job searches into
exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent
with leading Bulgarian and
international companies. We believe in helping people grow into
their best selves, and our
ever-growing network of happy candidates and clients is what drives
us forward. Let’s shape
the future together!
For one of our clients - a global bottling company that produces
and distributes a variety of
beverages across many countries, we are looking for – Shared
Services Assistant for
Disputes with German and English (standard shifts/hybrid).
*Collaborates with the Business Unit (BU) to foster strong,
constructive partnerships,
ensuring smooth implementation of conflict resolution procedures
into centralized operations;
*Assists the transition team (where applicable) in facilitating the
effective transfer of
discrepancies and related Customer to Cash (CTC) activities to
Shared Services;
*Responsible for providing superior service to essential
stakeholders, such as customers,
suppliers, employees, executives, and regulatory authorities;
*Ensures adherence to company policies, such as approval processes
and financial guidelines.
*Efficiently handles customer inquiries and issues, ensuring timely
and accurate resolutions,
while escalating concerns when necessary;
*Addresses urgent customer complaints and ensures their prompt and
appropriate resolution;
*Works with the Disputes Management Team to resolve conflicts in
line with established
procedures and within given timeframes.
Телефон: 0885 865 066
