Support engineer operations

Strength. Care. Growth

A1 Competence Delivery Center is a vital component of A1’s telecommunications business. Acting as an expertise hub, CDC is dedicated to delivering a full range of high-quality IT, network, financial and other services to support A1’s operations across all OpCos, independent of location.

Using the power of being OneGroup and leveraging synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities’ enhancement, paired with job stability.

We are expanding the Identity and Access Management DC of the A1 Competence Delivery Center. Be part of this exciting journey!

You will know we are the right place for you, if you are driven by:

Opportunities to learn and build your career.
Meaningful work in a stable and fast-paced company.
Diversity of people, projects, and platforms.
A supportive, fun, and inspiring place to work.

Would you like to join us?

Vedran Dizdarevic is looking for a new team member.

Your daily routine would include:

Solve incidents brought forward by application users, within agreed SLA
Triage new support tickets or incident reports (Jira, ServiceNow, etc.).
Document resolutions and maintain accurate system records.
Investigate technical problems, identify root causes and propose and implement solutions.
Work with Dev and QA teams to coordinate feature rollouts and conduct deployments.
Monitor applications, take action in case of irregular application behavior and report to management and other stakeholders.
Report to management on operational status of the applications.
Start regular scheduled data-processing jobs and confirm that they ran correctly.

We’ll know you can make it if you have:

Basic Database knowledge (Oracle , MSSQL);
Experience with APIs and microservices.
Basic knowledge in networking (TCP/IP, DNS, etc.)
Fluent in English with strong verbal and written communication.
Proactive problem-solving and analytical thinking.
Team player with excellent interpersonal skills.
Strong attention to detail and accountability.
Independently and continuously learn and build knowledge of OSS systems, processes and related telecom technologies.

Our gratitude for the job done will be eternal, but we’ll also offer you:

Innovative technologies and platforms to “play” with.
Modern working environment for your comfort.
Friendly, ambitious, and motivated teammates to support each other.
Thousands of online and in-person learning opportunities for you to grow.
Challenging assignments and career development opportunities in multinational environment.
Attractive compensation package.
Flexible working schedule and opportunity for home office.
Numerous additional benefits, including, but not limited to free A1 services.

If you are interested in this challenging opportunity, please do not hesitate to submit your application till 22.09.2025