Astrea Recruitment was found in 2007 with one principal mission –
to be different.
We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – a global company, leader in the online gaming and gambling area - we are
looking for Support Services Team Manager with Spanish.
Core Duties and Responsibilities:
* Ensure service levels are maintained on a daily basis and has the initiative to act accordingly when
service levels drop;
* Analyze, comment and action accordingly on customer satisfaction, team performance and manager activity reports;
* Monitor operational activity (volumes, key performance indicators/metrics. Corrective action
reporting, performance plans, trends, etc.);
* Demonstrate an ability to communicate and empathize with customers directly, thereby assisting with the development of team members to deliver best practice resolutions;
* Act as the Voice of the Customer for the senior management, summarize customer issues and follow up actions;
* Manage resources to ensure products/brands/licenses are launched efficiently and with minimum
impact on service levels;
* Conduct monthly one to one meetings with each management team member to cover individual
performance against KPI’s and other relevant updates;
* Performance of other duties associated with assisting customers and team members.
Телефон: 0885 865 066