Team Lead with Spanish
Sofia
длъжност на пълно работно време
От 2000 до 3000 лв.

Team Lead with Spanish

Sofia длъжност на пълно работно време От 2000 до 3000 лв.

За нас

We are Easy Consult – a well-known Bulgarian consultancy company, connecting numerous companies and job applicants, helping both sides to find the best fit for them.

We are looking for Team Lead with Spanish.

Отговорности

Job Description


* Reviewing agents’ performance on a regular basis.
* Participating in the recruitment of new team members
* Taking responsibility for the team’s schedule – accounting for operational work hours, vacation and sick leave; creating and maintaining schedules for agents in the markets for which you are responsible
* Reviewing statistics and reports on day to day operations and make recommendations to optimise the team's efficiency
* Assisting the Marketing Department and Country Managers with local promotions and be updated on activities in the local market
* Ensuring that clients are kept happy and satisfied at all times by providing prompt responses and solutions
* Work closely with other departments such as the Payments & Fraud, CRM or Tech so as to solve customer queries
* Follow processes and procedures to make sure that available resources are used efficiently
* Helping to create and maintain an effective and positive working environment
* Focus on delivering team and departmental KPI's on a daily basis.
* Managing tasks and projects with a data driven and holistic approach.

Изисквания и необходими умения

Qualifications

* Excellent leadership and communication skills
* Great motivator
* Fluent Spanish and English
* Passion for team coaching and mentoring so as to develop team members and assist them in achieving set performance goals
* Excellent multi-tasker with an excellent eye for detail
* Able to provide a certain level of flexibility in relation to working hours
* Experience within Customer Support, ideally within a team-lead position, as well as Betting experience would be considered a great asset

Ние Ви предлагаме

What you will get:

• Competitive salary.
• Excellent remuneration package.
• Modern office with top location.
• Life insurance.
• Opportunity for professional development.

If this sounds appealing, don’t hesitate to apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible!

All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017
ITCD