Sutherland Global
more than 300 служителя Apply See employer
Team Manager with Bulgarian and English
Варна
full-time

Team Manager with Bulgarian and English

Варна full-time

Job Description

Company Description

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Job Description

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.

You are also expected to:

Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
Identify the training needs that will equip the staff with fundamental skills and knowledge
Have a thorough understanding of the various system tools and operational procedures utilized within the program Collaborate with stakeholders on a regular basis for changes on promotions and updates
Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers
Qualifications

Our most successful candidates will have:

Finished a Bachelor’s Degree of any course
One to two years of experience in similar role
Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Have excellent working knowledge of MS Office applications
Additional Information
Long-term job security with permanent contract
Additional health insurance and life insurance
Food vouchers
Competitive salary + extra bonus (PBI)
World-class on-the-job training
Multisport card partially covered by the company
Discount cards for various shops
Friendly and interactive office atmosphere
You will become part of a recognized international market leader and can enrich your CV
An ambitious corporate culture that encourages internal promotions and professional development
Team building and social activities, volunteer participation, charity events and much more
Apply and you will get the full broad information about your possibilities with us

All your information will be kept confidential according to EEO guidelines.