At the beginning of 2014 AIG opened a center of excellence in Sofia
whose main focus is on supporting the operations of the European
business units of the company, as well as optimizing and improving
existing processes. We offer you a great opportunity to advance
your professional career in a leading global insurance company.
The primary purpose of the job is to lead a team, ensuring
effective, efficient, and quality service is provided to
Ensure assigned team’s clear understanding and importance of achieving goals and critical objectives.
Provides updates and direction to team regarding results versus objectives to ensure continual focus is maintained to achieve desired performance levels.
Create and foster a customer excellence focused environment.
Plans and manages work of staff, makes decisions regarding pay, performance management, development, employment, and staffing.
Identify development opportunities within the team and provide appropriate training and mentoring resulting in improved performance.
Provides authority on cases evaluated within assign authority levels.
Manage customer complaints.